Challenge 01
Slow to get off the ground
act9 covers the full site as a framework, so teams can build CMS fluency quickly and move the kickoff phase forward without losing weeks to ramp-up.
act9 /
Built-in AI
Drupal CMS built to keep running long after launch
Large-scale CMS projects run for years. act9 is a Drupal framework designed around that reality — extensibility and maintainability built in from day one, not retrofitted later. act9 Built-in AI adds a staged path for customer-facing and admin-side AI features when you're ready.
Drupal framework
80+ content components
Built-in AI ready
Large-scale CMS proven
Overview
What act9 / Built-in AI is
act9 is a Drupal development framework built from years of large-scale CMS delivery. Common functionality lives in the framework, so each engagement focuses design and engineering on what is genuinely unique to that organization. The architecture is shaped for the long run: extensible when requirements change, maintainable when teams evolve. A staged path for AI adoption is included from day one.
Content elements
80+
Pattern elements available
Assets
4 + 4
Main / sub assets
AI foundation
Bedrock
Amazon Bedrock integration
Approach
RAG + FT
RAG + fine-tuning
Challenges
The CMS-operations problems act9 is built to solve
Three problems that keep coming up on large CMS programs — "we built it but can't sustain it." The framework is shaped to meet each one at the architecture level.
Challenge 02
Hard to vary expression page by page
An element-based structure lets each page take the form it needs, and blocks make content reusable across the site without copy-paste.
Challenge 03
Hard to picture day-to-day operation
Because the framework already runs the real operating flow, the team can walk through and adjust how the site will actually be managed while the project is still in flight.
Design principles
The design principles behind act9's long-running CMS
Not "ship something that runs, fast" — but "ship something that keeps running, right." Three principles that hold every act9 build together.
Point 01
Foundational features come built-in
The common features live in the framework, so design and engineering can focus on the workflows and literacy unique to each organization.
Point 02
One source, many uses
Built around a single-source / multi-use model, so day-to-day operation stays straightforward as the site grows.
Point 03
Operations rehearsed, not assumed
The team can simulate real editorial and operational flow during the build, closing gaps between design and the post-launch reality.
Built-in AI
The kind of AI adoption act9 Built-in AI enables
act9 Built-in AI offers a configuration where AI can be considered for both customer and admin sides. Fine-tuning and RAG are used together to support answer quality and information governance while working to reduce hallucinations. Scope of use and training data are agreed per project, and adoption moves forward step by step.
Customer-facing
Frontend AI
A configuration that makes AI-assisted customer support easier to ship. By grounding responses in your own service information, it surfaces candidate answers and supports quality and efficiency in customer interactions.
Admin-facing
Backend AI
A configuration that makes it straightforward to embed a guidance area into the authoring experience. Sample text, drafting help, and contextual Q&A streamline how editors create content.
Capabilities
What act9 ships with
Frontend, backend, integration. Three layers covering the features a large CMS operation actually relies on.
Layer 01
Frontend
Content and HTML markup are kept separate, lifting reuse and design flexibility, and absorbing structural change as the site evolves.
Versatile asset library
Four main assets plus four sub assets are enough to build out an entire site.
SEO essentials
Meta tags, JSON-LD, XML sitemap — the basic SEO scaffolding comes ready out of the box.
Multilingual & marketing-ready
Multilingual sites, web forms, surveys, recommendation features — available as the engagement calls for them.
Layer 02
Backend
Operation that doesn't lean on editor expertise, and central management that scales the work. Content tooling is fitted to the requirements of each program.
Content authoring
Editors compose pages from more than 80 pattern elements — no HTML required — and shape each one for the message it carries.
Centralized management
Block content and multi-content surfaces are managed centrally, so site-wide assets can be reused without drift.
Operations
Content permissions and workflow are configured to match the operating team's literacy and process, not the other way around.
Layer 03
Other / Integration
Reuse, system-to-system integration, AI hookup. The surrounding layer scales out as the engagement requires.
Headless-ready
Content kept separate from HTML can be served as JSON, making headless architectures simple to adopt.
External integration
Marketing features plug into external CDPs and other systems, so page personalization can be enabled where it matters.
AI integration
Designed for Amazon Bedrock integration. Data scope and handling are agreed first, then initial AI features roll out from there.
Specifications
Technology highlights
The core technologies and building blocks behind act9 and act9 Built-in AI.
Base CMS
Drupal (typically long-term support releases, chosen with large-scale operation in mind).
Framework
The act9 framework. Four main and four sub assets are enough to compose an entire site.
Content elements
More than 80 pattern elements, usable without writing HTML.
Headless support
Content separated from HTML can be exposed as JSON, supporting headless architectures.
Multilingual
Multilingual sites, web forms, surveys, and recommendation features — available on demand.
SEO
Meta tags, JSON-LD, XML sitemap and other SEO essentials ship as part of the baseline.
AI foundation
Designed to integrate with Amazon Bedrock. Fine-tuning combined with RAG, aimed at reducing hallucinations.
External integration
Marketing features plug into CDPs and other external systems for page-level personalization.
Contact
Let's talk about act9.
New large-scale CMS program, a site that's become hard to operate, or a first step into AI — if the core question is "how do we keep this running long-term," that's exactly the conversation act9 was built for.